SHIPPING OPTIONS
All KOMBI online orders will be shipped via Canada Post.
Shipping costs:
Orders over $95 will be shipped free of charge via Canada Post Expedited.
Orders under $95 will be shipped via Canada Post Expedited. Consumers will be charged at a flat fee of $9, to be added automatically to the invoice plus applicable taxes.
Delivery time:
Orders will be delivered within 5 to 10 business days.
TRACKING OF ORDERS
Canada Post allocates a tracking number that will allow you to follow the delivery of your purchase as soon as the purchase process is completed and that you have selected your shipment method.
RETURN POLICY
If you purchased KOMBI products at a retail store or from other websites and the retailer’s return policy still applies, please return these products to the original store or site they were purchased from.
Returning New, unused products from kombicanada.com
KOMBI will accept merchandise returns within 30 days of the processing date.
To be eligible for a return, items must be unused and in the same condition that they were received. Original labels and tags should be on products. We ask that consumers take care of the returned products and that packages are packed and sealed securely. If a product have been used or damaged, it will not be approved for refund and will be shipped back to the customer at their expense (estimated cost of $15).
To obtain your prepaid return label, click here. You will be redirected to canadapost.ca.
Enter the following code as Return ID number: PR230363, and click on "Get started".
Enter the Return authorization number: 118800. You will then receive a return label that you can print.
Please stick the label on your package and take it to one of the Canada Post offices. Remember to include a copy of your KOMBI order confirmation in the box.
Money refund will be authorized once the merchandise has been inspected and approved for refund. The evaluation of the condition of the product is entirely at KOMBI’s discretion. Refunds will be processed in the same form as the original payment method used. A $10 restocking fee will be deducted from the total refund. Please take note that shipping charges are non-refundable.
Should you have any question regarding the item that you wish to return, please contact us at [email protected] prior to sending it.
Returning Defective Products
Defective KOMBI products purchased in a retail store or another website must be returned to the original place of purchased within their return policy deadline. If you are outside of the retailer’s return policy deadline, please complete a warranty claim here.
Products purchased from KOMBI Canada’s website with manufacturing defects can be returned for a free replacement product within 5 years of the purchased date.
