KOMBI will accept merchandise returns within 30 days of the processing date.

To be eligible for a return, items must be unused and in the same condition that they were received. Original labels and tags should be on products. If a product has been used or damaged, it will not be approved for refund and will be shipped back to the customer at their expense (estimated cost of $15).

A refund will be authorized once the merchandise has been inspected and approved for refund. The evaluation of the condition of the product is entirely at KOMBI’s discretion. Refunds will be processed in the same form as the original payment method used.

A $10 restocking fee will be deducted from the total refund. Please take note that shipping charges are non-refundable.

If you purchased KOMBI products at a retail store or from another website, please return these products to the original store or site they were purchased from.

Please fill out the return. A member of the Kombi team will get back to you shortly with instructions on how to retrieve your prepaid Canada Post return label. Make sure that the returned product is packed and sealed securely before dropping it at a Canada Post service point.

A refund will be authorized once the merchandise has been inspected and approved for refund. The evaluation of the condition of the product is entirely at KOMBI’s discretion. Refunds will be processed in the same form as the original payment method used.

A $10 restocking fee will be deducted from the total refund. Please take note that shipping charges are non-refundable.

Defective KOMBI products purchased in a retail store or another website must be returned to the original place of purchased within their return policy deadline.

If you are outside of the retailer’s return policy deadline, please fill out a warranty claim.

Products purchased from kombicanada.com that presents a manufacturing defect are covered by Kombi's warranty.

To learn more about our warranty, click here.